AI Voice Bot for Property Managers:
How Agent Rev Reduced Call Handling by 65%

Source: Internal case study, Automate Rev AI
Challenge: High tenant call volume for repairs overwhelmed staff
Solution: Agent Rev, an AI voice agent, automated repair triage and routed urgent calls to contractors securely and efficiently
Technologies and tools: On-premise voice AI system, Twilio Voice API, SIP integration with phone system, Whisper (speech-to-text), ElevenLabs (text-to-speech), CRM integration (Property Management Software API), PostgreSQL call logging, AES-256 encrypted storage

Client background

DiDomenico Property Maintenance is a property management company overseeing over 1,000 residential units. Tenants called at all hours with repair requests, emergencies, and queries. The company’s small admin team could not keep up.

Challenge: overwhelmed staff, delayed response times

  • High call volume – Hundreds of calls per week, most regarding routine repairs.
  • Tenant frustration – Delays in logging jobs and communicating updates caused dissatisfaction.
  • No consistent triage – Urgent calls often queued alongside non-urgent issues.
  • Staff burnout – Admin staff worked overtime to handle calls manually.

According to Buildium, 72% of tenants expect faster response times to maintenance requests, making efficient triage essential (Buildium).

Solution: Agent Rev for property management voice automation

Automate Rev AI installed Agent Rev, a voice AI system tailored for property management companies.

  • AI-powered repair triage
    Using speech-to-text, the system categorised issues (urgent leak vs. routine request) and prioritised accordingly.
  • Automated contractor routing
    Urgent cases were routed directly to approved contractors, bypassing staff delays.
  • CRM integration
    All calls and repair tickets logged automatically into the property management software via API.
  • Tenant status updates
    Automated SMS and email updates informed tenants of job status, reducing follow-up calls.
  • On-premise data handling
    Sensitive tenant information was encrypted and stored locally, ensuring GDPR compliance.
  • Scalable architecture
    Docker-based deployment allowed the system to scale easily during peak periods, such as winter heating failures.

Results: efficiency gains and tenant satisfaction

  • 65% reduction in staff call handling workload
  • Urgent issues routed instantly, reducing average emergency response time by 40%
  • Tenant satisfaction improved significantly due to faster communication
  • Staff able to focus on inspections and proactive management

Why AI for property management is transformative

Property management automation with voice AI provides 24/7 support, reduces staff pressure, and keeps tenants informed. By adopting Agent Rev, DiDomenico Property Maintenance built a more responsive and scalable operation.

Speak to us today

Deliver 24/7 support for your tenants. Automate Rev AI’s Agent Rev system automates tenant repair calls, routes emergencies, and keeps tenants updated in real time. Book a free demo today.

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