How Kings Plumbing & Heating used Rev AI to capture every enquiry, automate admin, and grow revenue – Rev AI (All-in-One Business System)

AI for Plumbers: How Rev AI Increased Bookings by 68%

Client

Kings Plumbing & Heating is a plumbing business serving homeowners across a major UK city. With demand rising, their team couldn’t keep up with calls, WhatsApp messages, and invoicing. They wanted a reliable solution to capture every enquiry and streamline jobs.

Challenge

Like many small plumbing businesses, Kings Plumbing & Heating struggled with:

• Unanswered calls while engineers were on-site
• Quotes that took hours or days to prepare
• Double-bookings caused by manual scheduling
• Evenings wasted sending invoices and chasing payments

These issues not only cost revenue but also damaged customer satisfaction and reviews.

Solution

Automate Rev AI deployed Rev AI, an all-in-one platform designed as AI for plumbers to manage every stage of the customer journey.

• 24/7 enquiry capture: An AI assistant handled enquiries on WhatsApp, SMS, and the website, qualifying jobs by urgency and location.
• Instant quoting: Fixed-price jobs triggered quotes automatically, while complex jobs were pre-qualified and logged for manual review.
• Smart scheduling: Integrated with Google Calendar to offer live slots and prevent overlaps. Customers could book directly without back-and-forth calls.
• Automated payments: Stripe integration allowed deposits upfront and invoices sent automatically. Late payments triggered reminders without chasing.
• Customer follow-ups: After jobs, AI requested reviews, sent receipts, and followed up for seasonal services like boiler checks.
• Reporting dashboard: Google Sheets dashboards gave the owner live visibility of jobs, payments, and revenue.

Results in 3 months

• 95% of enquiries responded to within 5 minutes
• 68% increase in booked jobs
• Four hours of admin saved per engineer daily
• £6,500 in new monthly revenue tied directly to AI automation

Industry studies show that 78% of customers choose the first business that responds to their enquiry (source: HubSpot). By adopting AI for plumbers, Kings Plumbing & Heating positioned themselves as the fastest, most reliable option in their area.These issues not only cost revenue but also damaged customer satisfaction and reviews.

Why AI for plumbers is the future

This case study shows that AI is not just for big enterprises, it directly solves problems for small service businesses. With Rev AI, plumbers can:

• Capture every lead instantly
• Automate admin tasks
• Improve cashflow with faster payments
• Build long-term customer loyalty

Talk to us today

Stop losing jobs to missed calls. Automate Rev AI’s all-in-one solution gives plumbers the power to automate enquiries, bookings, and payments – 24/7.

Book your free demo of Rev AI today and see how plumbing business automation can grow your revenue.