Discover how WhatsApp AI for rental agencies automated tenant enquiries and boosted viewings by 60%. Empire Chase reduced admin and rented properties faster.
Source: Internal case study, Automate Rev AI
Challenge: Tenant enquiries overloaded agents and slowed bookings
Solution: Rev WhatsApp automated enquiries, FAQs, and viewing scheduling, reducing agent workload and improving tenant experience
Technologies and tools: WhatsApp Business API, ChatGPT, N8N, Google Calendar API, CRM integration, Twilio
Client
Empire Chase is a property rental agency managing dozens of listings across London. Tenant demand was high, but constant WhatsApp and SMS messages overwhelmed the agents.
Challenge: agents couldn’t keep up
- Constant repetitive questions – “Is the flat still available?”, “How much is the rent?”, “Are pets allowed?”
- Slow response times – By the time agents replied, tenants had already booked elsewhere.
- Manual scheduling – Viewings booked one at a time, often leading to double-bookings.
- Lost revenue – Properties stayed vacant longer because viewings weren’t maximised.
Rightmove data shows that faster response times directly increase the likelihood of securing tenants (Rightmove).
Solution: Rev WhatsApp for rental agencies
Automate Rev AI implemented Rev WhatsApp, a tailored WhatsApp automation system for letting agents.
- AI-powered enquiry handling
Tenants received instant answers about rent, availability, and property features. - AI scheduling for viewings
Integrated with Google Calendar, available slots were offered instantly, and tenants could book without waiting for an agent. - Tenant qualification
The system pre-qualified tenants by asking about income, move-in date, and guarantors. Only qualified leads were passed to agents. - CRM integration
Conversations were logged into the agency’s CRM, creating a record of tenant communication and compliance. - Automated reminders
Tenants received reminders for viewings, reducing no-shows significantly. - Reporting dashboard
Managers tracked enquiry volume, viewing conversions, and property performance in real time.
Results: faster lettings, happier tenants
- 60% more viewings booked
- Response times reduced from hours to seconds
- Fewer double-bookings
- Properties rented out faster, reducing vacancy periods
Why WhatsApp AI for rental agencies drives growth
With most tenants preferring to communicate via WhatsApp, agencies need automation to remain competitive. Rev WhatsApp ensures every enquiry is answered, qualified, and scheduled instantly.
Call us today
Rent properties faster with AI. Automate Rev AI’s Rev WhatsApp platform automates tenant enquiries, books viewings, and reduces admin. Book your demo today.
